Services Advice Mid Wales

ABOUT OUR SERVICES

Rooted in the heart of Mid Wales, we are a proudly independent, volunteer-led organisation made up of local people who truly understand our community's challenges. Our independence sets us apart, allowing us to be agile, adaptable and focused entirely on meeting the needs of the community.

We know that every person's situation is unique – there's no "one-size-fits-all" solution. That's why we take a personal, tailored approach to every enquiry. Our advisers listen with care, empathy and expertise, ensuring that the support we provide meets each individual's specific needs.

HOW WE WORK

Getting started with Advice Mid Wales is simple – whether it's a quick phone call, an email, or a visit during our opening hours. Every enquiry is handled with care by our friendly and dedicated team, who take a client-centred approach to finding solutions.

We offer advice in person, over the phone, or via video call, and for those unable to visit us, we may even be able to come to you. All appointments are confidential, impartial, and non-judgemental. If we're unable to assist directly, we can connect you with trusted partners through our strong network of referrals and signposting.

HOW WE CAN HELP YOU

We provide a Generalist Advice Service for a wide variety of problems:

Our Specialist Money Advice Caseworkers are members of the Institute of Money Advisers® and are Accredited Intermediaries for Debt Relief Orders (DROs).
We hold three drop-in advice sessions each week, plus flexible pre-booked appointments, which means you can get help when you need it.
We are the only advice service in Mid-Wales to offer home visits, and even hospital visits when possible.
We offer outreach services, including Tywyn Library.
We are the only advice centre in the area to represent our clients at First Tier Tribunals.
We are an alternative office of The DWP's Pension Service, meaning you can bring in any forms and documents The Pension Service has asked you to provide.
We can provide emergency fuel vouchers in partnership with the Fuel Bank Foundation (subject to eligibility).
We work in partnership with the Bro Ddyfi Foodbank.
We provide volunteering and training opportunities.

FREQUENTLY ASKED QUESTIONS

Q. As I'm working during the week, can I see an adviser outside of drop-in hours?

A. Yes. Please phone or email us and an adviser will make an appointment to see you at a time convenient to both.

Q. I would prefer to speak to an adviser in Welsh if possible?

A. Wherever possible we aim to provide a fully bilingual service.

Q. I would like to apply for a Debt Relief Order, can you help?

A. Absolutely, as well as discussing the other options of help available to you.

Q. I have some forms that I need to fill in but I can't understand them. Can you help me?

A. Yes, we can indeed. We'll also explain them to you so you fully understand them.

Q. I have a disability and find it difficult to leave my house. Can you make home visits?

A. We can. We also make hospital visits when necessary.

Q. I would like to apply for Personal Independence Payment (PIP) but don't know if I qualify, can you help?

A. Absolutely, and if you have mobility issues then please just give us a call.

Q. We live in a small town and I don't want everyone to know my business.

A. Our service is strictly confidential and our Confidentiality Statement is available to all members of the public.

Q. I have a problem with my neighbour and need your advice. What happens if he comes to you wanting advice as well?

A. We can only advise and/or represent one party in a dispute and that is the person who came to us first.

Q. Do I have to declare and disclose all of my financial and personal circumstances if I’m making a claim for benefits?

A. Our advisors are here to help you as best they can, however, failure to disclose personal and financial information to DWP and HMRC could result in prosecution under The Social Security Act 2001.